Spa Policies

Greetings from 1 on 1 Spa!

We are so excited to announce that 1 on 1 Spa is OPEN! We will be by appointment only and retail will be available for curbside pick-up. Appointments can be requested through our online portal, email or by phone. All calls currently go to voicemail but will be responded to promptly.

Please Make Note of some changes:

  • If you are not feeling well, have been around someone who is unwell, have traveled, or have been around a large crowd, please reschedule.

  • A mask must be worn in the spa at all times, if possible.

  • Hands must be washed or sanitized upon entry.

  • We will only be accepting Credit or Check at this time. A credit Card will be taken at the time of your appointment. Gratuities may be given in cash, check or credit.

  • A cancellation fee will be charged if you cancel after 24 hours, but will be waived in the case of sickness.

  • Spa hours will vary as we transition to a new normal.

  • Our relaxation area will be closed and we ask that you wait in your car until the time of your appointment. Your Service Provider will meet you at the door.

  • Please leave all unnecessary items in your car if you are able. No food or drink please.

  • Some services have been discontinued for the forseeable future, but will be added back if/when appropriate.

  • Appointment times and prices have been adjusted due to recent changes, please see website for details.


Our staff is taking extra precautions for your safety, which will include limited staff on the premises at a time, masks and shields, extra time for cleaning and disinfecting, etc.

Thank you for your patience. We look forward to seeing you all again soon.

Best Regards,


The Personal Care Team at 1 on 1 Spa

 

Cancellation Policy 
Please give 24 hours notice for one appointment, 48 hours for multiple appointments of any cancellation. A credit card number must be given to hold your appointment. A charge of $35 per service will be charged with less time than our policy notice (waxing excluded). 

 

Cell Phones 
When you enter 1 on 1 Self Indulgence, we would like you to forget the demands of your every day life. To achieve this special moment of relaxation as well as for the respect of others trying to escape, we ask that you please leave your cell phone in your car, or set it to the vibration mode prior to entering our facility. Thank you for your understanding on this delicate matter.

 

Gratuity*
Gratuity is accepted either as cash, check or credit card. Normal gratuity practice is 15-20% of total treatment price. If you are having multiple services it is best to wait until the end of all services for gratuity to ensure your relaxation and our Front Desk can assist you with any questions and distribution of your kind gratuity. Groups or Spa Parties will be automatically charged 20%.

Payment Options
For your convenience we accept debit cards, checks*, all major credit cards, and 1 on 1 Self Indulgence Gift Cards. Prices and services are subject to change without prior notice.
*Please be aware that we will charge $30 fee for any checks that are returned.

 

The Day of Your Appointment
Please plan to arrive 15 minutes prior to your appointment to complete any required client questionnaires, and then take advantage of the peaceful prelude to your chosen treatment. You can also fill out your form online prior to appointment through a link provided. Late arrivals may result in a shortened treatment time.

 

Use of Facilities - Suspended
Use of showers and hydro tub is permitted only with certain treatments and packages. Please inquire with Front Desk prior to your visit for clarification on whether your treatment includes use of showers and/or hydro tub.

 

Lost and Found
Please make sure you have all your personal belongings before you leave, we will do our best to remind you, however, we are not responsible for any lost or stolen personal belongings.

 

Gift Cards
1 on 1 Self Indulgence offers Gift Cards for your convenience. Gift Cards can be used towards any service and/or retail product offered at our facility. Please note that our Gift Cards are non refundable and cannot be exchanged or redeemed for cash. We are not responsible for lost or stolen Gift Cards. Click here to purchase a Gift Card.

 

Gift Cards are available for any dollar amount that you so choose. So you may choose an amount, and then let the holder of the Gift Card choose the treatment or product that they desire. A perfect gift for men, women and teens!

 

Pricing and Services
1 on 1 Self Indulgence pricing and services are subject to change without prior notice. 

 

 

457 Great Road Acton, MA 01720

978.266.1800

© 2013 - 2020  1 on 1 Self Indulgence, Inc. All rights reserved.

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